PRIVACY POLICY

YOUR PRIVACY MATTERS

At AGAPOV & ARNO, we photograph some of life's most personal moments.

Our services are available to both private individuals and commercial clients.

Families invite us into their homes.

Parents trust us with photographs of their children.

Couples share moments that exist only once.

We believe that this trust is just as important as the photographs we create.

For that reason, we are committed to protecting your personal information with the same care, professionalism, and respect that we bring to every photography session.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data.

By using our website or contacting us regarding our services, you acknowledge that you have read this Privacy Policy.

 

WHO WE ARE

This website is operated by Agapov Production, a Swiss sole proprietorship (Einzelunternehmen) operating under the creative brand AGAPOV & ARNO.

AGAPOV & ARNO is a photography and art direction studio based in Switzerland, specializing in family, maternity, couple, children's, editorial, commercial, and fashion photography, as well as visual storytelling and creative direction.

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Business name
Agapov Production

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Brand name
AGAPOV & ARNO

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Address
Seestrasse 264
8700 Küsnacht
Switzerland

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Email
hello@agapovarno.ch

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For the purposes of applicable data protection laws, including the Swiss Federal Act on Data Protection (revDSG) and, where applicable, the EU General Data Protection Regulation (GDPR), Agapov Production acts as the controller of your personal information.

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us using the email address above.

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1. INFORMATION WE COLLECT

To provide our services, communicate with you, and create the best possible experience, we may collect different types of personal information throughout our relationship with you.

The information we collect depends on how you interact with us and which services you choose.

 

Information You Provide

When you contact us, submit an inquiry, book a session, purchase a product, or communicate with us, you may provide information such as:

• Full name

• Email address

• Phone number

• Postal address

• Preferred language

• Information about your family or household

• Children's names and ages (where relevant)

• Expected due date for maternity sessions

• Important dates, including birthdays and anniversaries

• Session preferences

• Clothing preferences

• Creative ideas and inspiration

• Information you voluntarily share during consultations

• Any other information you choose to provide.

Providing this information is always voluntary. However, some information may be necessary for us to deliver our services.

 

Project Information

During the planning and execution of a project, we may create or receive additional information, including:

• Booking history

• Session details

• Project notes

• Mood boards

• Creative concepts

• Location information

• Product selections

• Gallery selections

• Purchase history

• Communication regarding your project.

 

Photographs and Media

As part of our services, we collect and create visual materials, including:

• Photographs

• Video recordings

• Behind-the-scenes content

• Edited images

• Image selections

• Print orders

• Album designs

• Other visual materials created during our collaboration.

These materials form part of the photography services you request.

 

Communication

When you communicate with us, we may retain records of our conversations, including communications through:

• Email

• Contact forms on our website

• WhatsApp

• Instagram

• Facebook Messenger

• Telephone calls

• Video meetings

• Other communication platforms we may use from time to time.

These records help us provide consistent service, manage ongoing projects, respond to your requests, and improve your overall experience.

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Payment Information

When payments are processed, we or our payment providers may receive transaction-related information necessary to complete your purchase.

This may include transaction details, billing information, payment status, and other information required to process your payment securely.

We do not store complete payment card information on our own systems. Payment information is processed by trusted payment providers in accordance with their own privacy and security standards.

 

Website Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Language settings

• Pages visited

• Time spent on the website

• Referral sources

• Cookies and similar technologies

• Website performance and analytics information.

More information can be found in our Cookie Policy.

 

Marketing Preferences

If you choose to receive updates from us, we may store your marketing preferences, including your consent to receive:

• News and studio updates

• Seasonal offers

• Photography events

• Photo Days

• Membership information

• Educational content

• New products and services

• Special promotions.

You may unsubscribe from marketing communications at any time.

 

Future Services

As our services evolve, we may collect additional information where reasonably necessary to provide new products or services. Any such information will be handled in accordance with this Privacy Policy unless otherwise stated.

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2. HOW WE USE YOUR INFORMATION

We only collect and use personal information when it helps us provide our services, improve your experience, fulfill our legal obligations, or operate our business professionally.

Depending on your interaction with us, your information may be used for the following purposes.

 

Providing Our Services

We use your information to:

• Respond to your inquiries

• Schedule photography sessions

• Plan and organize projects

• Prepare creative concepts and mood boards

• Deliver photography, videography, and creative services

• Design albums and printed products

• Deliver digital galleries

• Process product orders

• Provide customer support before, during, and after your session.

 

Communication

We use your information to communicate with you throughout your project, including:

• Confirming bookings

• Sending questionnaires

• Discussing ideas and creative direction

• Providing preparation guides

• Coordinating schedules

• Sharing galleries

• Delivering completed work

• Responding to questions

• Providing ongoing customer support.

Communication may take place through email, WhatsApp, telephone, social media, video calls, or other communication platforms.

 

Improving Our Services

Your information helps us better understand the needs of our clients and improve our services.

We may use information to:

• Improve our website

• Improve customer experience

• Develop new services

• Improve workflows

• Enhance booking processes

• Improve educational content

• Better understand how visitors interact with our website.

Whenever possible, we use aggregated or anonymized information for analytical purposes.

 

Marketing

With your permission or where permitted by applicable law, we may send information about:

• Seasonal photography events

• Photo Days

• Limited booking opportunities

• New photography services

• Memberships

• Printed products

• Workshops

• Studio news

• Special offers

• Other updates related to AGAPOV & ARNO.

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails or by contacting us directly.

 

Business Administration

We may process your information to:

• Maintain project records

• Prepare quotations and invoices

• Process payments

• Keep accounting records

• Comply with legal obligations

• Prevent fraud

• Resolve disputes

• Enforce our agreements

• Protect our legal rights.

 

Legal Basis

Depending on the circumstances, we process your personal information because:

• it is necessary to provide the services you requested;

• you have given your consent;

• we have a legitimate business interest in operating and improving our services;

• we are required to comply with applicable legal obligations under Swiss law and, where applicable, the GDPR.

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Service Development

We continually improve our services, workflows, and client experience.

Information collected through our website, customer interactions, and photography projects may help us to:

• improve our existing services;

• develop new photography experiences;

• enhance our booking process;

• improve customer support;

• create new products and services;

• improve website functionality;

• better understand our clients' needs and expectations.

Whenever reasonably possible, we use aggregated or anonymized information for analytical and service improvement purposes.

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3. HOW WE PROTECT YOUR INFORMATION

Protecting your personal information is an important part of how we do business.

We take reasonable technical, organizational, and administrative measures to help protect your personal information against unauthorized access, accidental loss, misuse, alteration, disclosure, or destruction.

While no method of electronic storage or transmission over the Internet can guarantee absolute security, we continuously work to maintain an appropriate level of protection for the information entrusted to us.

 

Where Your Information Is Stored

Depending on the services you use, your information may be securely stored using trusted third-party platforms that help us operate our business, including:

• Wix Website & Wix CRM

• Google Workspace

• Google Drive

• Email services

• WhatsApp Business

• Payment providers

• Secure cloud storage

• Local encrypted backups

We choose service providers that maintain appropriate security standards for protecting personal information.

Access to personal information is granted only where necessary for business or project purposes and is limited to the minimum information reasonably required to perform those responsibilities.

 

Who Has Access

Access to your information is limited to people who genuinely need it to provide or support our services.

Depending on your project, this may include:

• Photographers

• Creative directors

• Editors and retouchers

• Administrative assistants

• Independent contractors

• Production assistants

• Customer support personnel

• Print laboratories

• Delivery partners

• Other trusted service providers involved in your project.

Every person who receives access to your information is expected to handle it responsibly and only for purposes directly related to your project.

 

Independent Contractors

Some services offered by AGAPOV & ARNO may involve independent contractors or external professionals, such as makeup artists, hairstylists, florists, decorators, videographers, designers, printing laboratories, or other specialists.

Where necessary, we may share only the information required for them to perform their part of the project.

These professionals operate independently and are responsible for their own services, business practices, privacy policies, and legal obligations.

While we carefully select collaborators we trust, AGAPOV & ARNO cannot guarantee or assume responsibility for the independent actions, decisions, or services provided by third-party contractors.

 

Internal Communication

To organize and manage photography projects efficiently, relevant project information may be shared internally among members of our team and trusted collaborators assisting with your session.

This information is shared solely to coordinate your project and deliver the services you have requested.

 

Communication Platforms

Project communication may take place through various communication platforms, including email, WhatsApp, telephone, video conferencing, social media messaging, or other communication tools.

Please note that these platforms operate under their own privacy policies and security practices.

While we take reasonable steps to protect your information, communications transmitted through third-party platforms are also subject to the policies and security measures of those providers.

 

Data Retention

We retain personal information only for as long as it is reasonably necessary to:

• provide our services;

• maintain project records;

• comply with legal obligations;

• resolve disputes;

• enforce agreements;

• protect our legitimate business interests.

When information is no longer required, we will securely delete, anonymize, or archive it where appropriate.

You may also request the deletion of your personal information at any time. We will process such requests within a reasonable period unless we are legally required to retain certain information.

 

Data Breaches

If we become aware of a data security incident that is likely to affect your rights or freedoms, we will take appropriate measures to investigate the incident, minimize its impact, and comply with any applicable legal notification requirements.

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4. HOW WE SHARE YOUR INFORMATION

We respect the trust you place in us.

We do not sell, rent, or trade your personal information to third parties.

Your information is shared only when it is necessary to provide our services, operate our business, comply with legal obligations, or when you have requested or authorized us to do so.

 

Service Providers

To provide our services, we may work with trusted third-party service providers.

Depending on your project, this may include:

• Printing laboratories

• Album manufacturers

• Delivery companies

• Payment providers

• Website and cloud service providers

• IT support providers

• Accounting services

• Email and communication platforms

• Other professional service providers necessary to operate our business.

These providers receive only the information reasonably necessary to perform their services.

 

Creative Collaborators

Some photography sessions may include additional professionals or creative collaborators, including but not limited to:

• Makeup artists

• Hairstylists

• Fashion stylists

• Florists

• Decorators

• Videographers

• Designers

• Production assistants

• Studio assistants

• Independent coordinators

• Other creative professionals.

Where appropriate, we may share relevant information necessary for planning or delivering your project.

 

Project Coordination

In order to organize your photography experience efficiently, information related to your booking may be shared with trusted collaborators responsible for different aspects of your project.

This may include scheduling information, contact details, project notes, location information, timing, and other details necessary to successfully deliver your session.

 

Independent Contractors

Many of the professionals involved in our projects operate as independent businesses.

Although we carefully select collaborators whom we trust and enjoy working with, they remain independently responsible for:

• their own services;

• their own business practices;

• their own privacy obligations;

• their own legal responsibilities.

AGAPOV & ARNO acts as the organizer and coordinator of photography projects but cannot be held responsible for the independent actions, decisions, or services provided by third-party contractors.

 

Payment Arrangements

Depending on the nature of the project, payments for additional services may be:

• processed directly by AGAPOV & ARNO;

• paid directly to independent contractors;

• arranged through another mutually agreed payment structure.

The payment method does not affect the independent legal status of third-party contractors.

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Business Transfers

Should AGAPOV & ARNO or Agapov Production undergo a business reorganization, merger, sale, or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable data protection laws.

 

Your Consent

In situations where your explicit permission is required, we will always ask for your consent before sharing your information.

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Legal Requirements

We may disclose personal information if required to do so by law or if we reasonably believe such disclosure is necessary to:

• comply with legal obligations;

• respond to lawful requests from public authorities;

• protect our legal rights;

• investigate fraud or unlawful activity;

• protect the safety of our clients, collaborators, or others.

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5. COMMUNICATION & MARKETING

We believe that good communication is an important part of creating a great photography experience.

Throughout our collaboration, we may communicate with you before, during, and after your photography session using the contact information you have provided.

 

Project Communication

We may contact you regarding your booking, including:

• Booking confirmations

• Scheduling

• Session planning

• Questionnaires

• Preparation guides

• Mood boards

• Location information

• Weather updates

• Product selections

• Gallery delivery

• Album design

• Print orders

• Payment information

• Customer support

• Follow-up communication after your session.

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Communication may take place through:

• Email

• WhatsApp

• Telephone

• SMS

• Instagram

• Facebook Messenger

• Video conferencing platforms

• Other communication methods that you choose to use with us.

 

WhatsApp Communication

Many of our clients prefer to communicate through WhatsApp because it allows for quick, convenient, and personal communication throughout the planning process.

By choosing to communicate with us via WhatsApp, you acknowledge that messages exchanged through the platform are also subject to WhatsApp's own Privacy Policy and security practices.

We use WhatsApp solely for purposes related to our services, including project planning, scheduling, customer support, and communication during and after your photography session.

 

Marketing Communications

If you provide your consent, or where permitted under applicable law, we may occasionally send information about:

• New photography sessions

• Seasonal Photo Days

• Limited booking opportunities

• Special offers

• Studio news

• New products

• Printed photo products

• Albums and wall art

• Workshops

• Educational content

• Membership programs

• Exclusive client benefits

• Holiday promotions

• Other photography-related updates from AGAPOV & ARNO.

We aim to keep these communications relevant and meaningful.

We do not send excessive promotional emails.

 

Birthday & Anniversary Reminders

If you voluntarily provide important family dates, such as birthdays, anniversaries, or your child's birth date, we may use this information to:

• send greetings;

• remind you about recommended photography milestones;

• invite you to relevant seasonal sessions;

• offer personalized photography opportunities.

Providing this information is entirely optional.

 

Memberships & Client Programs

Some of our services may include memberships, subscriptions, loyalty programs, or exclusive client experiences.

If you choose to participate, we may contact you regarding:

• included photography sessions;

• available booking dates;

• membership benefits;

• annual planning;

• exclusive products;

• renewal information;

• other services related to your membership.

Unused membership benefits or included services may expire at the end of the applicable membership period unless otherwise specified in the relevant Membership Terms.

 

Your Choices

You are always in control of your marketing preferences.

You may:

• unsubscribe from marketing emails;

• opt out of promotional messages;

• request that we stop using your birthday or anniversary information;

• ask us to remove your contact information from future marketing communications.

Please note that even if you opt out of marketing communications, we may still contact you regarding active bookings, completed projects, invoices, legal obligations, or other essential service-related matters.

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6. PHOTOGRAPHS & PERSONAL IMAGES

Photographs are among the most personal forms of personal information.

They often capture family relationships, children, important milestones, emotions, and memories that cannot be recreated.

For this reason, we treat every image with care, respect, and professionalism.

 

Your Images

The photographs and videos created during your session are considered part of the services you have requested.

We store and manage these materials securely to provide editing, gallery delivery, product design, print fulfillment, customer support, and future services you may request.

 

Private by Default

Your photographs are private by default.

We will never publish, share, display, or use your photographs for marketing, portfolio, social media, advertising, competitions, educational materials, or any other public purpose without your permission.

 

Image Usage Consent

If we would like to feature your photographs publicly, we will always ask for your permission separately.

You are free to decide whether your images may be used and to what extent.

You may choose to allow or decline the use of your photographs for purposes such as:

• Our website

• Portfolio

• Instagram

• Facebook

• Printed promotional materials

• Educational presentations

• Photography competitions

• Studio exhibitions

• Other promotional activities

Giving permission is entirely voluntary and is not required in order to book or receive our services.

 

Children

We understand the special responsibility that comes with photographing children.

Photographs of minors will never be published without the consent of a parent or legal guardian.

Parents or legal guardians remain responsible for deciding whether photographs of their children may be used publicly.

 

Withdrawal of Consent

If you previously gave permission for us to use your photographs, you may withdraw your consent at any time by contacting us.

Upon receiving your request, we will stop using your photographs in future publications within a reasonable period.

Please note that it may not be possible to remove materials that have already been printed, distributed, published by third parties, or incorporated into completed marketing materials before your request was received.

 

Image Storage

To protect your memories, we may retain photographs and project files for a reasonable period after your project has been completed.

However, we cannot guarantee permanent archival storage.

We encourage every client to download, back up, and safely store their photographs after delivery.

If archived files remain available, we may be able to restore your gallery or provide replacement downloads for an additional service fee.

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Client Backup

Although we make reasonable efforts to retain photographs and project files for a period of time after delivery, clients are ultimately responsible for downloading and creating their own backups.

We strongly recommend storing your photographs in multiple secure locations.

AGAPOV & ARNO cannot guarantee permanent archival storage and shall not be responsible for the loss of photographs after they have been successfully delivered to the client.

 

Separate Copyright Policy

This Privacy Policy explains how we protect your photographs as personal information.

Ownership of copyright, licensing, permitted use of images, and intellectual property rights are governed separately by our License & Copyright Policy.

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7. COOKIES & ANALYTICS

To improve your experience and better understand how visitors use our website, we use cookies and similar technologies.

Cookies are small text files stored on your device that help websites function properly, remember your preferences, and provide useful insights about website performance.

 

Types of Cookies We Use

Depending on your interaction with our website, we may use the following categories of cookies:

Essential Cookies

These cookies are necessary for the operation of our website.

They enable core functionality such as:

• Website security

• Navigation

• Form submissions

• Booking requests

• User preferences

• Technical website functionality

Without these cookies, certain parts of the website may not function correctly.

 

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website.

This information helps us improve:

• Website performance

• User experience

• Navigation

• Content

• Booking process

• Overall website functionality

Analytics information is generally collected in an aggregated form and is not intended to personally identify individual visitors.

 

Marketing Cookies

Marketing cookies help us understand the effectiveness of our advertising and allow us to show more relevant content across advertising platforms.

These cookies may be used to measure campaign performance and improve future marketing efforts.

 

Third-Party Services

Our website may use services provided by trusted third parties, including but not limited to:

• Wix

• Google Analytics

• Google Tag Manager

• Meta Pixel

• Google Ads

• Payment providers

• Embedded media services

• Other analytics or marketing platforms that help us operate and improve our website.

These providers may collect information according to their own privacy policies.

 

Managing Cookies

Most web browsers allow you to:

• View stored cookies

• Delete cookies

• Block cookies

• Control cookie preferences

Please note that disabling certain cookies may affect the functionality of our website.

 

Consent

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You may change or withdraw your cookie preferences at any time through our cookie settings or your browser settings.

 

Future Technologies

As our website evolves, we may introduce additional tools and technologies to improve user experience, website performance, marketing, booking, customer service, and online functionality.

Any such technologies will be used in accordance with applicable privacy and data protection laws.

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8. YOUR PRIVACY RIGHTS

We believe that your personal information belongs to you.

We are committed to being transparent about how we collect, use, and protect your information, and we want you to remain in control of your personal data.

Depending on your location and applicable law, you may have the following rights.

 

Access Your Information

You may request information about the personal data we hold about you.

Where applicable, we will provide access to your personal information in accordance with applicable law.

 

Correct Your Information

If any of your personal information is inaccurate or incomplete, you may ask us to update or correct it.

We encourage you to keep your information current so we can continue providing the best possible service.

 

Request Deletion

You may request that we delete your personal information.

We will honor such requests whenever legally possible.

Please note that certain information may need to be retained for legal, accounting, contractual, or legitimate business purposes.

Requests are processed within a reasonable period.

 

Withdraw Your Consent

Whenever we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing that occurred before your request.

 

Marketing Preferences

You may unsubscribe from marketing communications whenever you choose.

Even after opting out of marketing messages, we may continue to contact you regarding:

• Active bookings

• Photography sessions

• Gallery delivery

• Product orders

• Invoices

• Contractual matters

• Important service updates

These communications are considered necessary to provide our services.

 

Restrict or Object to Processing

Where permitted by law, you may request that we restrict certain uses of your personal information or object to specific types of processing.

We will carefully review every request in accordance with applicable legal requirements.

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Data Portability

Where applicable, you may request a copy of certain personal information in a commonly used electronic format.

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Lodge a Complaint

If you believe that your privacy rights have been violated or that your personal information has been processed unlawfully, you have the right to lodge a complaint with the competent data protection authority, where applicable.

We would, however, appreciate the opportunity to address your concerns directly before you contact a supervisory authority and will do our best to resolve any issue promptly and fairly.

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Children's Privacy

Parents and legal guardians may exercise these rights on behalf of their minor children.

 

How to Exercise Your Rights

If you wish to exercise any of your privacy rights, simply contact us.

We will respond as soon as reasonably possible and always aim to resolve your request in a transparent and respectful manner.

Email

hello@agapovarno.ch

 

Questions

If anything in this Privacy Policy is unclear, we encourage you to contact us.

We believe that trust begins with openness, and we are always happy to answer questions about how we handle your personal information.

 

9. INTERNATIONAL DATA TRANSFERS

As a modern photography studio, we work with trusted technology providers that help us deliver our services efficiently and securely.

Some of these providers may process or store personal information outside Switzerland or the European Economic Area (EEA).

These providers may include, but are not limited to:

• Wix

• Google Workspace

• Google Drive

• WhatsApp (Meta)

• Email service providers

• Cloud storage providers

• Payment providers

• Other business service providers that support our operations.

Whenever personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that your information continues to receive an adequate level of protection in accordance with applicable data protection laws.

Where required, we rely on legally recognized transfer mechanisms, contractual safeguards, or other appropriate protective measures.

We continuously review the services we use and strive to work only with reputable providers that maintain high standards of data security and privacy.

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10. CHANGES TO THIS PRIVACY POLICY

Our business continues to evolve, and from time to time we may update this Privacy Policy to reflect:

• changes in our services;

• new technologies;

• changes in applicable laws or regulations;

• improvements to our business practices;

• new products or client services.

When we make changes, the updated version will be published on this website together with the revised "Last Updated" date.

If changes significantly affect how we process your personal information, we may also provide additional notice where required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued use of our website or services after changes have been published constitutes acceptance of the updated Privacy Policy, unless applicable law requires additional consent.

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11. ARTIFICIAL INTELLIGENCE & EMERGING TECHNOLOGIES

As technology continues to evolve, AGAPOV & ARNO may use modern software tools, including artificial intelligence ("AI"), to improve workflow efficiency, image organization, editing assistance, customer service, scheduling, website functionality, and other business operations.

Where AI-assisted tools are used, they are intended to support our creative and administrative processes—not to replace the artistic judgment, creative direction, or personal attention that define our work.

We will never knowingly use, license, or provide your photographs for the purpose of training publicly available artificial intelligence models without your explicit consent.

We carefully evaluate new technologies before incorporating them into our workflow and strive to work only with providers that maintain appropriate privacy, security, and data protection standards.

As our business evolves, additional technologies may be introduced to improve the client experience while continuing to respect your privacy and protect your personal information.

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12. DATA ACCURACY

Providing accurate and up-to-date information helps us deliver the best possible service.

You are responsible for ensuring that the personal information you provide to us is accurate, complete, and kept reasonably up to date.

This includes, where applicable:

• Contact information

• Email address

• Telephone number

• Postal address

• Delivery information

• Billing details

• Family information relevant to your project

• Any other information necessary to provide our services.

We are not responsible for delays, missed communications, failed deliveries, or other issues resulting from inaccurate or outdated information provided by you.

If your information changes during an ongoing project, we encourage you to notify us as soon as possible.

 

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13. AS OUR STUDIO GROWS

AGAPOV & ARNO is continually developing new services, products, and client experiences.

This Privacy Policy is intended to apply not only to our current services but also to future offerings, unless a separate privacy notice is provided.

Future services may include, but are not limited to:

• Client accounts

• Online client portals

• Memberships

• Subscription programs

• Gift cards

• Printed products

• Online galleries

• Educational courses

• Workshops

• Digital downloads

• Mobile applications

• Booking platforms

• Artificial intelligence-assisted services

• New photography and creative services.

Whenever new services require additional processing of personal information, we will continue to protect your data in accordance with applicable privacy laws and the principles described in this Privacy Policy.

Our commitment to protecting your privacy remains the same, regardless of how our studio grows.

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CONTACT

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please feel free to contact us.

AGAPOV & ARNO

Operated by Agapov Production

Seestrasse 264

8700 Küsnacht

Switzerland

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Email

hello@agapovarno.ch

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We believe that trust is built through transparency.

Thank you for trusting us with your memories.